Refund policy

Because AHRÉ Freeze-Dried Goods sells food products and pet treats, we generally do not accept returns or exchanges.

If your order arrives damaged, defective, incorrect, or with a problem that affects the quality of the product, please contact us as soon as possible after delivery through our Contact page.

Please include your order number and, when applicable, photos of the product and packaging so we can review the issue.

If we determine that an item was damaged, defective, or sent incorrectly, we may offer a replacement, store credit, or refund, depending on the circumstances.

We cannot issue refunds or replacements for:

• Products that have been opened or consumed unless there is a quality issue

• Personal taste or texture preferences

• Items stored improperly after delivery

• Incorrect shipping addresses entered by the customer

• Packages shown as delivered by the carrier but reported missing, unless otherwise determined through a carrier claim

If an order arrives with visible shipping damage, please photograph the package and its contents before discarding the packaging.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If you have any questions about an order, please contact AHRÉ Freeze-Dried Goods through our Contact page.